Engineering studio · Fort Mill, SC · Remote
SyiTek builds real-time routing engines, billing pipelines, internal operations platforms, and AI agents — architected, hardened, and deployed end to end by the engineer who owns them.
From frequent outages to continuous operation under load.
Live call distribution with atomic claim semantics.
Daily org-wide processes replaced by API automation.
Services
Four core engagements. Each one has shipped into a live production environment with real operators, real money, and real compliance exposure.
Call routing and live distribution engines that stay correct under peak concurrency — atomic claim semantics, consistent state, no double-booking.
Usage and per-event billing you can defend in an audit — accurate metering, reconciliation support, and a full trail behind every charge.
One place where operators actually run the business: unified CRM data, role-scoped dashboards, and metrics that load instantly at scale.
Manual daily workflows replaced with API-driven automation that runs in parallel, reports itself, and does not quietly fail.
Selected work
Outcome-first summaries of platforms owned end to end, from architecture through deployment and incident response.
01 · Insurance telephony
Present
A live call-routing and billing platform was crashing under load, double-booking agents at peak concurrency, and carried a wide surface of pre-existing security gaps.
100%
Continuous uptime under load
100s
Concurrent active agents
0
Double-booked calls at peak
02 · Health insurance operations
2024 — 2026
CRM data, compliance tracking, and carrier verification lived in disconnected manual workflows consuming staff hours every single day.
1
Engineer, end to end
2
Carriers fully automated
Daily
Manual workflows removed
Who you work with
SyiTek is led by Craig-Syheem Lewis — a full-stack engineer specializing in real-time systems, automation, and internal platform development. The work spans telephony, billing, compliance, and analytics pipelines, usually taking over systems that are already live and already fragile.
No account layer, no handoff between a salesperson and a subcontractor. You talk to the person writing the code, tuning the servers, and on call when it matters.
Background and skills →Next step